We're operating on first-come-first serve basis.
Simply fill up the order form on the OrderForm tab above and we will proceed your order as soon as possible.
Please be 100% confirmed before submitting the order form.
Invoice will be sent within 48hours of submission, please check your junk/spam folder if you do not receive from us.
After invoice has been sent, payment have to be made within 24-hours
And those who submitted order forms and back out from it will also be blacklisted.
PLEASE DO NOT MAKE PAYMENT UNTIL YOU'VE RECEIVED AN INVOICE FROM US.
Please note that all ATM transfers must be accompanied with a snapshot of your transaction receipt for verification purposes.
SHIPPING INFORMATION
Items will be mailed within 2-4 working days after verification of payment.
You'd receive a shipment notification once your order has been mailed.
All packages are shipped out via Singapore Post Office via normal or registered mail.
Normal postage takes 2 – 5 working days (excluding weekends & public holidays) to deliver.
Jorean will not be liable of lost mails via normal postage. hence we strongly advise to opt for Registered postage.
Normal Postage is Free of Charge .
Registered Postage will be a additional of $2.50. ($1 for every subsequent item)
Smart-Pac is $4.90 (maximum of 3 - 4 items depending on weight & size of items)
Tracking number for Registered Postage will only be provided upon request.Smart-Pac is $4.90 (maximum of 3 - 4 items depending on weight & size of items)
Self Collection
Jorean is happy to offer self collection by appointment at Tanah Merah MRT Station. Our logistics provider will schedule a meet-up at Tanah Merah MRT Station for you to pick up your items, which can be as early as the next day after payment confirmation. No need to exit the ticket-paid area of the station as items can be handed over the partition.
EXCHANGE POLICY
All exchanges must be made within 7 days from purchase date.
Please provide us with snapshot regarding the defects.
Do note that after this duration has expired, we will not accept the return of the item.
Buyer pays all shipping charges incurred (even for items with "free shipping", where we had originally absorbed the shipping charges)
Item must be in the original sealed (including shrink-wrap, where applicable) and undamaged condition ( including the printed cardboard box provided by the manufacturer, where applicable.)
Questions and Feedback
We welcome any questions and feedback and will generally respond within the same business day. Our email address is joreancosmetics@gmail.comAll Of Our Products Are Genuine Made In Korea. They Are Manufactured In 2012 Or Later
Expiry Validity: 2 years